911 Communications Officer

911 fredpolice041Communications Officers form the vital link between callers in distress and emergency response teams. Through efficient assessment and call handling, 911 Communications Officers reduce response times and help save lives. 911 Communications Officers are responsible for receiving incoming emergency calls, prioritizing calls based on the nature of an emergency, providing instructions on life-saving emergency medical interventions, and dispatching the proper emergency personnel. Find out what it takes to become a 911 Communications Officer in the City of Fredericksburg!

A qualified applicant must be a citizen of the United States, be at least 18 years of age, have one year of work experience involving public contact, have the ability to type 35 words per minute and be a high school graduate or possess a GED certificate. To view a complete list of applicant disqualifiers, click here.

The Fredericksburg Police Department offers a modern police facility, a career development program, a 24/7 on-site fitness facility, an additional off-site free gym membership at Gold’s Gym and tuition reimbursement. Along with a base salary of $40,183, 911 Communications Officers also receive excellent health and dental benefits, paid life insurance, VRS retirement, paid vacation and holidays and pay incentives for Spanish-speaking abilities.

Ready to get started? The Fredericksburg Police Department administers skills testing for the position of 911 Communications Officer on scheduled dates as needed. To get started, an applicant should plan to attend the skills testing on a scheduled testing date. Employment applications are not accepted for the position of 911 Communications Officer until an applicant has passed the skills test. The 911 Communications Officer selection process also includes a polygraph examination, a psychological screening, a background investigation, a 911 observation day, a senior panel interview, an interview with the Chief of Police, a medical screening and a drug screening. Click here for more information. 

Communications Officers are the voice on the other end of the line that is there for you when you need them the most. Listen to a few of our Communications Officers talk about their experience in this short video.