Outstanding Customer Service

What is OUTSTANDING CUSTOMER SERVICE?

What this means is that we provide programs and services that consistently exceed customer expectations. It is important to our success because our customers are entitled to top-quality service in exchange for their investment in City government.

We demonstrate this Value by:

• Listening, responding and going the extra mile.
• Promoting a “we-sign-our-work” environment in the workplace.
• Encouraging every employee to act as a City ambassador on and off the job.

We violate this Value by:

• Having a “do-just-enough-work-to-get - by” attitude.
• Accepting a less than best effort from ourselves.
• Failing to respect customers and their concerns.

Our Values will be incorporated into our daily routines, our annual performance evaluations, our employee recognition efforts and in recruitment of future team members. Together, by living these Values, we can assure those who count on us daily as public servants that we will always work to achieve the highest standards in service delivery.