Providing secure, reliable, accessible, innovative, efficient and effective technology and services, we assist City staff in their service to citizens, businesses and visitors of the City of Fredericksburg.
The Information Technology (IT) Department provides technical support to City offices.
IT provides comprehensive services in the research, evaluation and deployment of new application systems, support and enhancement of existing business systems; process re-engineering, systems acquisition support, project management, and day to day problem identification and resolution.
IT offers webpage design and support services for all City departments and agencies, and provides methods of communication with the public. Citizens can pay City bills online and use other eServices such as researching Real Estate records and signing up for Council and Board Meeting Agendas. New website functionality that was recently implemented includes an employee intranet, RSS feeds, and automated notifications for calendars, news items, bid postings, jobs and alerts.
Geographic Information System (GIS)
IT provides geographical information to citizens and staff through the Internet, Intranet, desktop applications, direct system interfaces, and traditional mapping products. GIS is used for the enhancement of public safety, land development, and business systems by providing seamless access and easy methodologies to spatially view data according to geographical location.
IT designs, administers, maintains, supports and optimizes the City's network to ensure the stability, security and integrity of all systems.
IT offers support to E-911 Dispatch & Police Officers on a 24 hour per day/7 day per week schedule. IT performs backups, troubleshoots program error messages, provides overall personal computer and system support for City offices; assists users in determining hardware and software needs; provides users with general instructions and training on hardware and software use. IT monitors inventory levels of equipment, initiates requisitions for new/replacement items, and obtains competitive price quotes as well as managing the appropriate disposal of aged technology.
NOTICE: System Maintenance Windows
Effective July 1st, 2023, the City has established regular maintenance windows on the 2nd and 4th Fridays of each month between 6 PM and 6 AM to perform system updates. Please note that during the maintenance windows, there may be temporary disruptions to our services. We apologize for any inconvenience caused, but these updates are essential for maintaining robust and secure systems.
Thank you for your understanding and cooperation.