My online banking payments always seem to arrive late. Why is that?

When you set up a bill payment due to the Treasurer's Office using your bank's online bill pay, there are many factors that could slow the delivery of your payment to this office: 

  1. The bank creates a paper check to mail to us.  The Treasurer does not receive an electronic payment file. 
  2. The bank holds the checks for several days to combine multiple check payments from our customers using the same bank to cut down on their mailing costs. 
  3. The USPS announced that first class mail that used to take 3 days for delivery would now be a minimum 5 day delivery.  We are finding that it is even longer than that.  

We recommend an alternate payment method if you are close to a tax due date to avoid penalties or a utility due date to prevent your water service from being disconnected.   

Show All Answers

1. My online banking payments always seem to arrive late. Why is that?
2. Where is the Treasurer’s Office located?
3. Will I receive my tax bills at the proper address if I notify DMV and/or the USPS of an address change?
4. Who do I make checks payable to and where do I mail my payment?
5. When I pay my bills with online banking, why does it take so long for payments to reach the Treasurer’s Office?
6. I mailed my payment in before the due date. Why have I incurred late fees?
7. Why does printing a receipt from my online payment seem so “user unfriendly”?
8. How often does the City bill for annual personal property taxes?
9. For real estate taxes, why does the City function on a Fiscal Year basis instead of a calendar year?
10. Why do I need a PIN to pay my personal property taxes online?
11. How can I reset my PIN for online payments if I forget it?
12. Why am I receiving another personal property tax bill mid-year?