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2. You interacted with the Treasurer’s Office by:

   1. Phone
   2. In-person
   3. Web
3. Date of service on/about:
   Date of service on/about:
5. Overall, how would you rate the quality of your customer service?

   1. Very Positive
   2. Somewhat Positive
   3. Neutral
   4. Somewhat Negative
   5. Very Negative
7. How well did we understand your questions and concerns?

   1. Extremely Well
   2. Very Well
   3. Somewhat Well
   4. Not so Well
   5. Not Well at All
9. How much time did it take us to address your needs?

   1. Much Shorter than Expected
   2. Shorter than Expected
   3. About what I Expected
   4. Longer than I Expected
   5. Much Longer than Expected
11. Other comments, questions, concerns or suggestions?
13. Is the instructor motivated?*

    1. N/A
    2. 1

    1. 2
    2. 3

    1. 4
    2. 5
15. Is the instructor prepared?*

    1. N/A
    2. 1

    1. 2
    2. 3

    1. 4
    2. 5
17. Is the instructor’s technique of delivering the material effective?*

    1. N/A
    2. 1

    1. 2
    2. 3

    1. 4
    2. 5
19. Has the instructor made you feel insecure about the topic?*

    1. N/A
    2. 1

    1. 2
    2. 3

    1. 4
    2. 5
21. Has the instructor made a poor image of the program, components, or other instructors?*

    1. N/A
    2. 1

    1. 2
    2. 3

    1. 4
    2. 5
23. Please leave your name and contact information so that we may follow up with you concerning your review.
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25. 1. Receive an email copy of this form.
26. Email address

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